Will American Airlines bar customers from changing a ticket?
FORT WORTH, Texas — American Airlines is threatening to prohibit customers from making changes to nonrefundable tickets if Congress makes good on a proposal to crack down on what critics call unreasonable airline fees.
American CEO Doug Parker says that his airline would be acting just like many other businesses when customers want to swap their ticket for a different flight or for another day.
“We — like the baseball team, like the opera — would say, ‘We’re sorry, it was nonrefundable,’” Parker said this week.
Parker made the comments as the airline industry’s main trade group mobilizes to defeat a proposal in Congress to limit airline fees.