Manager of Program and Service Delivery - CON002898

The Northern Municipal Services (NMS) branch of the Ministry of Government Relations works with a diverse range of partners and stakeholders to contribute to our mandate of helping to build safe and vibrant communities responsive to the opportunities and challenges of growth, economic activity and quality of life.

Opportunity

NMS has a 24-month term position for the Manager of Program and Service Delivery, who is instrumental in enhancing existing and new ministry programs, policies and services by leading improvement projects in system implementation, business processes (procedural and standardized operations), organizational change management, regulatory compliance (contracts), and various operational and facilities projects and advisory services to improve community capacity building initiatives in northern communities with a consistent approach. Based in La Ronge, the Manager of Program and Service Delivery will be responsible to:

• Lead and operationalize change management projects to maximize consistent adoption and usage.
• Lead, manage and establish change networks for strategic change planning, risk identification, and organizational performance and evaluation to align with priorities and budget.
• Determine projects for organizational change (including technological processes, operating models, and organizational elements).
• Define, measure, and monitor key performance indicators and organizational change progress.
• Develop and deliver transformation decisions (current state, updates, and modifications).
• Develop and implement business solutions to advance NMS, and client service delivery and goals.
• Lead consultation with stakeholders ensuring involvement and understanding of business processes.
• Lead business improvement processes (research, initiate and guide programs, regulation reviews and program evaluations).
• Identify and promote actions for human management changes, promoting continuous improvement.

Requirements

Typically, the knowledge required for this position would be acquired through the completion of a degree or graduate degree in a field such as business management, public administration, finance, computer science, or information technology. A project management professional (PMP) designation is an asset, but not required if significant project management experience is demonstrated.

Ideal Candidate

The ideal candidate will leverage their expertise and technical skills in program, policy and services development and improvements through their change and project management, and systems development and knowledge, collaborative decision-making and research and analysis to advise, consult, lead and improve key issues and strategic change impacts. You will work to optimize platforms with evolving constraints (e.g., regulatory, technical, and financial) managing and aligning to work expectations. You will be accountable and practice the values of Respect and Integrity, Serving Citizens, Excellence, and Innovation, and Acting as One Team, and will possess the following competencies to be successful in this position:

• Excellent leadership, interpersonal, HR, administration, finance and planning skills and expertise for developing, and improving municipal community programs and services.
• Exceptional facilitator, educator, and advisor for change initiatives, engagement and implementation.
• Process and systems management, project management, and change management practices.
• Skilled problem solver and decision maker (government decision-making processes).
• Policy development, formulation, implementation, evaluation, and monitoring expertise.
• Excellent communication with advanced writing and analytical skills, and ability to provide consultation on analysis and strategy.
• Collaborative and participatory approach to develop relationships with varied stakeholders.
• Experience and knowledge in data research and management, principles, tools, methods, and systems.

This position provides service delivery to the citizens of Saskatchewan and offers opportunities for meaningful, challenging work that supports career growth in an encouraging, dynamic work environment. It is headquartered in La Ronge, although there may be potential of exploring other work locations. Interested applicants are encouraged to apply.